• What are the advantages of being in the CORGI HomePlan Trade Network?

    Being part of our network includes a host of benefits which include:

    • It’s free – you don’t incur any costs when joining the network or attending any callouts
    • Independence - you remain totally independent and can choose to accept a call-out or not, dependent on your schedule.
    • Flexible working hours - you let us know your availability for work on our online portal.
    • No admin or invoicing – our online portal and job sheets take care of all of that
    • Quids in - payment is fast, within 10 working days
    • New customers - you will have direct relationships with CORGI HomePlan customers and if something is not covered by their policy, you can privately quote for repairs.
    • Security - regular opportunities of additional work, especially during the quieter summer months - annual servicing and ongoing electrical and emergency breakdowns.
  • What if I already have a home emergency plan elsewhere?

    You should be able to cancel and switch to CORGI HomePlan. For more information, please call our sales team on 0800 085 0845.

  • When does my cover start?

    Your CORGI HomePlan policy starts on the day your application is accepted. However, there is an initial 30-day period where you cannot make a claim. This is to prevent pre-existing problems and to keep our prices low.

  • How do I join the CORGI HomePlan Trade Network?

    It’s easy, but first we need to make sure you're eligible. Check our eligibility criteria here. If your skills match our requirements and you would like to join our network of professional tradesmen, please contact our team on [email protected].

    The process involves letting us know about you and your business, what hourly rate you charge and what hours you are prepared to work. Getting registered on to our database usually takes around 7 days.

  • What are your response times?

    In the event of an emergency (an uncontrolled water leak), we aim to have someone with you within two hours. For other faults, we will do our best to have someone with you on the same day if you call before 9.00am or within 24 hours of your call.

    In the event of a gas leak please call the National Gas Emergency Service on 0800 111 999 (FREEPHONE)

  • How often will you contact me with jobs?

    This depends on where you are located in the country and the demand from our customers. In seven short years, we’ve grown to become the third largest boiler and home emergency provider in the UK, currently providing our services to more than 150,000 happy customers - this number is constantly growing, so there is regular work in every region.

  • How quickly do I need to attend to a customer when a new job comes in?

    We ask you to be with the customer within two hours for an emergency (uncontrolled water leak) and within 24 hours for all other callouts. When you confirm a callout we ask that you contact the customer as soon as possible so they know when they can expect you, helping them put their mind at ease, knowing someone is on their way.

  • When will my boiler be serviced?

    Your boiler service will normally be carried out towards the annual anniversary of your policy. Our boiler services usually take place between March and October following the year your policy began. When you sign up, you will be advised what month your boiler has been scheduled for and the month prior to this, we will be in touch to arrange a suitable day and time for one of our engineers to conduct it.

  • Are there any callout or excess charges?

    If you have selected one of our standard plans without a £60 fixed excess charge, then you will pay no excess charges except in the following circumstances where included in your cover:

    If you have selected our Complete plan without a £60 fixed excess charge, you will be required to pay excess charges in the following circumstances:

    • External drains callouts - £50 excess
    • Taps and toilets callouts - £50 excess


    If your boiler is 7 years or older at the inception of cover you will also pay a £50 excess for boiler callouts. An excess waiver for an additional £2 per month may be purchased for boilers over seven years old for boiler callouts – please call our sales team on 0800 085 0845 for more details.

    If you choose to take out one of our policies with a fixed £60 excess, then you will be charged £60 for each callout. This charge does not apply to subsequent visits made within 30 days, to fix the fault identified at the initial callout.

    There is no callout charge for your annual boiler service.

     

  • If I turn a job down, will I be knocked down your list?

    No, we understand that not everyone will be available for every job that comes in as you are busy running your business. We are not specific about how many jobs you have to accept, we prefer to keep it flexible.

    To make sure you score isn't affected we ask that you update your availability in the portal, so we will only send you jobs when you're available.

  • Am I tied into a contract?

    No, you are free to leave us at any time, however cancellation charges may apply.

    If you cancel the policy within 14 days of the date you receive your policy documents, we will refund the premium
    paid for the current policy period with no charges.

    If you cancel the policy after the first 14 days, we will refund premiums already paid for the remainder of the current policy period. Cancellations are subject to a £30 administration charge, along with any claims  fee's if you've cancelled within the initial policy period.

     

  • Do I get told how many other trade professionals are active in my area and what area I will be expected to cover?

    Due to data protection we're not able to share details on other trade professionals.

    You will be required to cover a radius of 15-30 miles, dependent on your location. This will be discussed and confirmed during your application.

  • What will happen to the price after the first year?

    Your price is fixed for the first 12 months – even in the event of a claim. Any price increase for the subsequent year will be communicated prior to the renewal date. We endeavour to keep our prices as low as possible for our existing customers as well as new ones. Certain promotional offers may have extended fixed price period.

  • Once I accept a job, what are my next steps?

    Once you accept a job, we will send you details of the customer and the job requirements.

    It is then up to you to contact the customer as soon as you can to arrange for a convenient time to visit them.

    We ask you to be with the customer within two hours for an emergency (uncontrolled water leak) and within 24 hours for all other callouts.

  • What do I do if a customer needs work carried out that is not covered by their CORGI HomePlan policy?

    Firstly, you need to contact us straight away to let us know what work needs doing and we will advise what is covered by the policy and what isn’t.

    We will then speak to the customer and let them know that they need a repair that isn’t covered by their policy. At this stage you're able to contact the the customer to see if they would like you to quote for the work and then it's up to the customer if they want you to do the work.

  • I have received a promotional offer. Can I sign up online?

    Yes, simply enter the promotional code you received in the letter into the “Have you received CORGI HomePlan mail?” box and follow the on screen prompts. If you have any problems or questions, please call our sales team on 0800 085 0845.

  • I’m not clear about the differences between the promotional offer and your standard products?

    Details of our standard products can be found at www.corgihomeplan.co.uk/our-products. Our seasonal offers are unique invitations to carefully selected individuals. We strive to provide sufficient details in our promotional literature, however recipients are encouraged to call our sales team on 0800 085 0845 to answer any questions you may have.

  • Do I need to wear a CORGI HomePlan branded uniform to attend a CORGI HomePlan job?

    Currently we don't provide uniforms as our customers know that we use local trade professionals who are contracted to CORGI HomePlan. All we ask is that you are clean and presentable as you would be when visiting any customer.

  • How quickly will I be paid after I have carried out a CORGI HomePlan callout?

    No invoicing is needed for payment. All you need to do is complete your job and it's passed over for payment.

    We aim to pay within 10 working days of receiving completed job sheet.

  • What locations do you cover?

    We cover the majority of mainland UK. However, some remote areas (e.g. parts of the Scottish Highlands) may not be covered. If you are unsure, please contact us on 0800 085 0845.

  • If a customer provides any negative feedback about me, do I get a right of reply or am I demoted/removed from your list?

    We understand that sometimes negative feedback can be provided, which is out of your control. We always discuss with you any negative comments or feedback we've received from a customer to understand the individual situation.

  • What type of properties do you cover?

    We cover all types of houses and flats.

  • Do you provide Landlords/Buy-to-let cover?

    Not at present.

  • What type of boiler and heating systems do you cover?

    We cover domestic central heating boilers supplied by mains gas. We cover 95% of all domestic boiler brands and models. If in doubt, please call us on 0800 085 0845.

    We also cover radiators and heating controls supplied by domestic mains gas boilers.

    We do not cover:

    • LPG, Oil fired, solid fuel or electric boilers and heating systems.
    • Back boilers or dual purpose boilers such as AGA or Rayburn.
    • Central heating and/or controls specifically designed for piped or electric underfloor systems.

  • Once I’ve signed up what happens next?

    Once you have signed up successfully, full details of your cover will be sent to you by post or email (depending on your preference). Your personal policy schedule and policy booklet will be included providing all the details you need to know about your policy cover.

  • Do you employ your own engineers?

    No, we've a network of independent engineers that provide our services to our customers. Local engineers can be great, if you get the right one. We’ve helped take those risks away by making sure every local engineer in the CORGI HomePlan network is vetted rigorously. Our network helps us deliver our best possible service and faster callout times. Our call centres are open 24 hours a day, 7 days a week.

     

  • Can I get a morning/afternoon appointment?

    Of course, our local engineer will contact you and arrange a convenient appointment time.

  • Can I pay annually?

    An annual payment option is not available on our website, however if you prefer to pay annually this can be arranged by calling our sales team on 0800 085 0845. If you choose to pay annually it may be possible to bring forward your annual boiler service.

  • What are the claims limits?

    The claims limits are as follows:

    • Central Heating Boiler and Central Heating System – A combined limit of £2000 per claim. Please note, Central Heating Boiler cover claims are limited to £300 per claim in the first three months of cover when taking out your very first policy.
    • Plumbing and electrics – £2000 per claim.


    Where included in your policy the limits are as follows:

    • External drains - £2000 per claim.
    • Taps and Toilets - £2000 per claim.
    • Water Supply Pipes - £2000 per claim.
    • Gas Supply pipes - £2000 per claim.
    • Internal Drains - £2000 per claim for policies taken out after 26th September 2018. £1000 per claim for policies prior 

    Boiler replacement

    • If boiler is less than 7 years old at the initial policy start date and less than 10 years old at renewal, we will pay up to £2,500 for the boiler replacement
    • If your boiler is 7 years old or more but less than 10 years old at the initial policy start date and less than 10 years old at renewal, we will pay a contribution of £400 towards the boiler replacement
    • We will not replace a boiler which is deemed beyond economical repair during the first 6 months following the Initial Policy Start Date.


    For further information, please refer to the full policy terms and conditions.

  • Can I still make a claim?

    Absolutely, our customer services and claims lines are open as usual. So we can prioritise vulnerable customers and those with emergencies, if you have a non-urgent question please reach us through our social media channels: Facebook and Twitter. Or check our handy guides available to help diagnose and get you up and running quickly without the need to call and raise a claim. Check out our guides here https://www.corgihomeplan.co.uk/advice/

    If you have an emergency and need to make a claim, you can reach us on 0800 085 0845.

  • How are we keeping our customers safe?

    In line with government guidance, we’re restarting boiler servicing, repairs and boiler installs as of Wednesday May 13th in England. In Scotland and Wales we will continue to support customers with essential repairs and installs only until revised policy is announced in these countries.

    That means we’ll continue to postpone routine appointments – such as annual service appointments - for all customers in Scotland and Wales. We will continue to deal with claims on a priority basis, looking after the needs of our most vulnerable customers first.

    We recognise that heating, hot water, plumbing and drainage, and home electrical systems are essential for customer health and sanitation. As such we will continue to deal with these claims.

    For any claim, where possible we will try to fix the problem over the phone via our dedicated specialists, so that we can protect the health and safety of our customers and engineers.

    When we are unable to fix the problem over the phone and an engineer is required to attend, we need to ensure that the household is safe for our engineer to do so. Our staff and engineers will ask if:

    • You or anyone in your home has been diagnosed with coronavirus.
    • You or anyone in your home is showing signs of any symptoms of coronavirus. If you’re unsure of coronavirus symptoms, you can find out more here.

    In the event of the above, we will be unable to deploy an engineer until day 14 of your isolation period has ended. This is for the engineer’s safety and any other members of the public the engineer will come into contact with.

    If you have been diagnosed with coronavirus or are showing symptoms and are without heat or hot water, please call us and we will endeavour to find an interim solution. You can call our team on 0800 085 0845.

    For the elderly, vulnerable or self-isolating, we do ask that you inform us over the phone in the event of a claim so we can fully understand your situation. We know things are difficult for vulnerable customers who need to self-isolate. We will continue to prioritise vulnerable customers as we always do.

    When our engineer is due to attend they will call you to confirm their attendance and to check if any of your circumstances have changed. If they have, their visit may need to be rescheduled until day 14 of your isolation period has ended. If this happens, please call our team on 0800 085 0845 and we will discuss possible interim solutions if you are without heat.


    To help stop the spread of the virus, we advise our customers to take the following precautions:

    • Wash hands often - with soap and water for at least 20 seconds
    • Take extra precautions and use anti bacterial wipes and gel when appropriate or available
    • Do not shake hands with engineers entering your home
    • Do not share cups, glasses, plates and cutlery - that means not offering our engineers any refreshments whilst in the home
    • Remain at least 7ft/2m apart'
    • Open any doors or windows near your boiler whilst the work is being carried out

    We kindly ask all our customers to ensure the areas that our engineers are required to work are kept as sanitary as possible.

  • I’m due my annual service, will this still go ahead?

    In line with government guidance, we’re restarting boiler servicing, repairs and boiler installs as of Wednesday May 13th in England. As usual, you will be contacted when your service is due to arrange a suitable date and time. If you would prefer to postpone your boiler service until later in the year, please inform the engineer and it can be booked in for a later date.

    In Scotland and Wales we will continue to support customers with essential repairs and installs only until revised policy is announced in these countries.

    That means we’ll continue to postpone routine appointments – such as annual service appointments - for all customers in Scotland and Wales.

    Once advised by the Government to continue our routine appointments we will be in touch to reschedule your annual boiler service.

    If your annual service is yet to be scheduled, when your annual boiler service is due, a member of our team will be in touch - there is no need for you to call us to book this in.

    We hope you understand and we appreciate your patience.

    Please note: The delay of your annual service will not affect your ability to claim.

  • What if I have an emergency?

    If you and your household are healthy, no one has symptoms of coronavirus and you have an emergency such as an uncontrollable water leak or loss of heating, we will deal with your emergency as normal.

    If you or anyone in your household has symptoms of coronavirus and have an emergency, please call our team on 0800 085 0845 who are on standby to help. The safety and wellbeing of our customers and network of engineers is paramount and we will do our utmost to help all of our customers.

  • What are we doing to help vulnerable customers during coronavirus?

    We know things are difficult for vulnerable customers who need to self-isolate. We will continue to prioritise vulnerable customers as we always do.

  • What if I have COVID19 and have a problem?

    Where possible we will try to fix the problem over the phone with our specialist technical team.

    When we are unable to fix the problem over the phone and an engineer is required to attend, we need to ensure that the household is safe for our engineer to attend and to limit the spread of coronavirus. If you or anyone in your home has been diagnosed with or showing signs and symptoms of coronavirus we will be unable to deploy an engineer until day 14 of your isolation period has ended. This is for the engineer’s safety and the safety of others the engineer will come into contact with.

    If you are without heat or have another emergency and you or someone in your home has symptoms, please call us on 0800 045 0845 and we will do our best to find an interim solution to help you.

    We know things are difficult for vulnerable customers who need to self-isolate. Our team is ready to help - please call us on 0800 045 0845.

  • Will customer services be impacted by the furloughing of some employees?

    No, we want you to know that we’re still here to support you. Since Coronavirus hit, we’ve made a number of changes to our services to help prioritise the vulnerable, and those at risk of power loss. (You can read about that in our FAQs on this page). There won’t be any extra changes to our service as a result of this really difficult decision. We’re very much still here for you.

  • I'm worried about being able to pay for my CORGI HomePlan Boiler and Home Emergency cover due to coronavirus. What can I do?

    We know that this is a really tough time for so many of us, and we don't want CORGI HomePlan to be another thing on your list to worry about. If you're struggling to pay for CORGI HomePlan, please call us on 0800 085 0845 and we'll do everything we can to help.