Being part of our network includes a host of benefits which include:
You should be able to cancel and switch to CORGI HomePlan. For more information, please call our sales team on 0800 085 0845.
Your CORGI HomePlan policy starts on the day your application is accepted. However, there is an initial 30-day period where you cannot make a claim. This is to prevent pre-existing problems and to keep our prices low.
It’s easy, but first we need to make sure you're eligible. Check our eligibility criteria here. If your skills match our requirements and you would like to join our network of professional tradesmen, please contact our team on [email protected].
The process involves letting us know about you and your business, what hourly rate you charge and what hours you are prepared to work. Getting registered on to our database usually takes around 7 days.
In the event of an emergency (an uncontrolled water leak), we aim to have someone with you within two hours. For other faults, we will do our best to have someone with you on the same day if you call before 9.00am or within 24 hours of your call.
In the event of a gas leak please call the National Gas Emergency Service on 0800 111 999 (FREEPHONE)
This depends on where you are located in the country and the demand from our customers. In seven short years, we’ve grown to become the third largest boiler and home emergency provider in the UK, currently providing our services to more than 150,000 happy customers - this number is constantly growing, so there is regular work in every region.
We ask you to be with the customer within two hours for an emergency (uncontrolled water leak) and within 24 hours for all other callouts. When you confirm a callout we ask that you contact the customer as soon as possible so they know when they can expect you, helping them put their mind at ease, knowing someone is on their way.
Your boiler service will normally be carried out towards the annual anniversary of your policy. Our boiler services usually take place between March and October following the year your policy began. When you sign up, you will be advised what month your boiler has been scheduled for and the month prior to this, we will be in touch to arrange a suitable day and time for one of our engineers to conduct it.
If you have selected one of our standard plans without a £60 fixed excess charge, then you will pay no excess charges except in the following circumstances where included in your cover:
If you have selected our Complete plan without a £60 fixed excess charge, you will be required to pay excess charges in the following circumstances:
If your boiler is 7 years or older at the inception of cover you will also pay a £50 excess for boiler callouts. An excess waiver for an additional £2 per month may be purchased for boilers over seven years old for boiler callouts – please call our sales team on 0800 085 0845 for more details.
If you choose to take out one of our policies with a fixed £60 excess, then you will be charged £60 for each callout. This charge does not apply to subsequent visits made within 30 days, to fix the fault identified at the initial callout.
There is no callout charge for your annual boiler service.
No, we understand that not everyone will be available for every job that comes in as you are busy running your business. We are not specific about how many jobs you have to accept, we prefer to keep it flexible.
To make sure you score isn't affected we ask that you update your availability in the portal, so we will only send you jobs when you're available.
No, you are free to leave us at any time, however cancellation charges may apply.
If you cancel the policy within 14 days of the date you receive your policy documents, we will refund the premium
paid for the current policy period with no charges.
If you cancel the policy after the first 14 days, we will refund premiums already paid for the remainder of the current policy period. Cancellations are subject to a £30 administration charge, along with any claims fee's if you've cancelled within the initial policy period.
Due to data protection we're not able to share details on other trade professionals.
You will be required to cover a radius of 15-30 miles, dependent on your location. This will be discussed and confirmed during your application.
Your price is fixed for the first 12 months – even in the event of a claim. Any price increase for the subsequent year will be communicated prior to the renewal date. We endeavour to keep our prices as low as possible for our existing customers as well as new ones. Certain promotional offers may have extended fixed price period.
Once you accept a job, we will send you details of the customer and the job requirements.
It is then up to you to contact the customer as soon as you can to arrange for a convenient time to visit them.
We ask you to be with the customer within two hours for an emergency (uncontrolled water leak) and within 24 hours for all other callouts.
Firstly, you need to contact us straight away to let us know what work needs doing and we will advise what is covered by the policy and what isn’t.
We will then speak to the customer and let them know that they need a repair that isn’t covered by their policy. At this stage you're able to contact the the customer to see if they would like you to quote for the work and then it's up to the customer if they want you to do the work.
Yes, simply enter the promotional code you received in the letter into the “Have you received CORGI HomePlan mail?” box and follow the on screen prompts. If you have any problems or questions, please call our sales team on 0800 085 0845.
Details of our standard products can be found at www.corgihomeplan.co.uk/our-products. Our seasonal offers are unique invitations to carefully selected individuals. We strive to provide sufficient details in our promotional literature, however recipients are encouraged to call our sales team on 0800 085 0845 to answer any questions you may have.
Currently we don't provide uniforms as our customers know that we use local trade professionals who are contracted to CORGI HomePlan. All we ask is that you are clean and presentable as you would be when visiting any customer.
No invoicing is needed for payment. All you need to do is complete your job and it's passed over for payment.
We aim to pay within 10 working days of receiving completed job sheet.
We cover the majority of mainland UK. However, some remote areas (e.g. parts of the Scottish Highlands) may not be covered. If you are unsure, please contact us on 0800 085 0845.
We understand that sometimes negative feedback can be provided, which is out of your control. We always discuss with you any negative comments or feedback we've received from a customer to understand the individual situation.
We cover all types of houses and flats.
Not at present.
We cover domestic central heating boilers supplied by mains gas. We cover 95% of all domestic boiler brands and models. If in doubt, please call us on 0800 085 0845.
We also cover radiators and heating controls supplied by domestic mains gas boilers.
We do not cover:
• LPG, Oil fired, solid fuel or electric boilers and heating systems.
• Back boilers or dual purpose boilers such as AGA or Rayburn.
• Central heating and/or controls specifically designed for piped or electric underfloor systems.
Once you have signed up successfully, full details of your cover will be sent to you by post or email (depending on your preference). Your personal policy schedule and policy booklet will be included providing all the details you need to know about your policy cover.
No, we've a network of independent engineers that provide our services to our customers. Local engineers can be great, if you get the right one. We’ve helped take those risks away by making sure every local engineer in the CORGI HomePlan network is vetted rigorously. Our network helps us deliver our best possible service and faster callout times. Our call centres are open 24 hours a day, 7 days a week.
Of course, our local engineer will contact you and arrange a convenient appointment time.
An annual payment option is not available on our website, however if you prefer to pay annually this can be arranged by calling our sales team on 0800 085 0845. If you choose to pay annually it may be possible to bring forward your annual boiler service.
The claims limits are as follows:
Where included in your policy the limits are as follows:
For further information, please refer to the full policy terms and conditions.
Absolutely, our customer services and claims lines are open as usual. So we can prioritise vulnerable customers and those with emergencies, if you have a non-urgent question please reach us through our social media channels: Facebook and Twitter. Or check our handy guides available to help diagnose and get you up and running quickly without the need to call and raise a claim. Check out our guides here https://www.corgihomeplan.co.uk/advice/
If you have an emergency and need to make a claim, you can reach us on 0800 085 0845.
In line with government guidance, we’re restarting boiler servicing, repairs and boiler installs as of Wednesday May 13th in England. In Scotland and Wales we will continue to support customers with essential repairs and installs only until revised policy is announced in these countries.
That means we’ll continue to postpone routine appointments – such as annual service appointments - for all customers in Scotland and Wales. We will continue to deal with claims on a priority basis, looking after the needs of our most vulnerable customers first.
We recognise that heating, hot water, plumbing and drainage, and home electrical systems are essential for customer health and sanitation. As such we will continue to deal with these claims.
For any claim, where possible we will try to fix the problem over the phone via our dedicated specialists, so that we can protect the health and safety of our customers and engineers.
When we are unable to fix the problem over the phone and an engineer is required to attend, we need to ensure that the household is safe for our engineer to do so. Our staff and engineers will ask if:
In the event of the above, we will be unable to deploy an engineer until day 14 of your isolation period has ended. This is for the engineer’s safety and any other members of the public the engineer will come into contact with.
If you have been diagnosed with coronavirus or are showing symptoms and are without heat or hot water, please call us and we will endeavour to find an interim solution. You can call our team on 0800 085 0845.
For the elderly, vulnerable or self-isolating, we do ask that you inform us over the phone in the event of a claim so we can fully understand your situation. We know things are difficult for vulnerable customers who need to self-isolate. We will continue to prioritise vulnerable customers as we always do.
When our engineer is due to attend they will call you to confirm their attendance and to check if any of your circumstances have changed. If they have, their visit may need to be rescheduled until day 14 of your isolation period has ended. If this happens, please call our team on 0800 085 0845 and we will discuss possible interim solutions if you are without heat.
To help stop the spread of the virus, we advise our customers to take the following precautions:
We kindly ask all our customers to ensure the areas that our engineers are required to work are kept as sanitary as possible.
In line with government guidance, we’re restarting boiler servicing, repairs and boiler installs as of Wednesday May 13th in England. As usual, you will be contacted when your service is due to arrange a suitable date and time. If you would prefer to postpone your boiler service until later in the year, please inform the engineer and it can be booked in for a later date.
In Scotland and Wales we will continue to support customers with essential repairs and installs only until revised policy is announced in these countries.
That means we’ll continue to postpone routine appointments – such as annual service appointments - for all customers in Scotland and Wales.
Once advised by the Government to continue our routine appointments we will be in touch to reschedule your annual boiler service.
If your annual service is yet to be scheduled, when your annual boiler service is due, a member of our team will be in touch - there is no need for you to call us to book this in.
We hope you understand and we appreciate your patience.
Please note: The delay of your annual service will not affect your ability to claim.
If you and your household are healthy, no one has symptoms of coronavirus and you have an emergency such as an uncontrollable water leak or loss of heating, we will deal with your emergency as normal.
If you or anyone in your household has symptoms of coronavirus and have an emergency, please call our team on 0800 085 0845 who are on standby to help. The safety and wellbeing of our customers and network of engineers is paramount and we will do our utmost to help all of our customers.
We know things are difficult for vulnerable customers who need to self-isolate. We will continue to prioritise vulnerable customers as we always do.
Where possible we will try to fix the problem over the phone with our specialist technical team.
When we are unable to fix the problem over the phone and an engineer is required to attend, we need to ensure that the household is safe for our engineer to attend and to limit the spread of coronavirus. If you or anyone in your home has been diagnosed with or showing signs and symptoms of coronavirus we will be unable to deploy an engineer until day 14 of your isolation period has ended. This is for the engineer’s safety and the safety of others the engineer will come into contact with.
If you are without heat or have another emergency and you or someone in your home has symptoms, please call us on 0800 045 0845 and we will do our best to find an interim solution to help you.
We know things are difficult for vulnerable customers who need to self-isolate. Our team is ready to help - please call us on 0800 045 0845.
No, we want you to know that we’re still here to support you. Since Coronavirus hit, we’ve made a number of changes to our services to help prioritise the vulnerable, and those at risk of power loss. (You can read about that in our FAQs on this page). There won’t be any extra changes to our service as a result of this really difficult decision. We’re very much still here for you.
We know that this is a really tough time for so many of us, and we don't want CORGI HomePlan to be another thing on your list to worry about. If you're struggling to pay for CORGI HomePlan, please call us on 0800 085 0845 and we'll do everything we can to help.