Your CORGI HomePlan policy starts on the day your application is accepted. However, there is an initial 30-day period where you cannot make a claim. This is to prevent claims on pre-existing problems and to keep premiums low.
What if I already have a home emergency plan elsewhere?
You should be able to cancel and switch to CORGI HomePlan. For more information, please call our sales team on 0800 085 0845.
Am I tied into a contract?
If you cancel the policy within 14 days of the date you receive your policy documents, we will refund the premium paid for the current policy period with no charges.
You are free to leave us at any time, however cancellation charges may apply. See Cancellation Rights and Charges in the Policy Terms and Conditions.
Are there any callout or excess charges?
If you have selected one of our standard plans without a £60 fixed excess charge, then you will pay no excess charges except in the following circumstances where included in your cover:
If you have selected our Complete plan without a £60 fixed excess charge, you will be required to pay excess charges in the following circumstances:
External drains callouts - £50 excess
Taps and toilets callouts - £50 excess
If your boiler is 7 years or older at the inception of cover you will also pay a £50 excess for boiler callouts. An excess waiver for an additional £2 per month may be purchased for boilers over seven years old for boiler callouts – please call our sales team on 0800 085 0845 for more details.
If you choose to take out one of our policies with a fixed £60 excess, then you will be charged £60 for each callout. This charge does not apply to subsequent visits made within 30 days, to fix the fault identified at the initial callout.
There is no callout charge for your annual boiler service.
What are your response times?
In the event of an emergency (an uncontrolled water leak), we aim to have someone with you within two hours. For other faults, we will do our best to have someone with you on the same day if you call before 9.00am or within 24 hours of your call.
In the event of a gas leak please call the National Gas Emergency Service on 0800 111 999 (FREEPHONE)
When will my boiler be serviced?
Your boiler service will normally be carried out towards the annual anniversary of your policy. Our boiler services usually take place between March and October following the year your policy began. When you sign up, you will be advised what month your boiler has been scheduled for and the month prior to this, we will be in touch to arrange a suitable day and time for one of our engineers to conduct it.