• Absolutely no hidden charges

  • 88% of callouts fixed on first visit

  • 24/7 emergency callouts

  • x

    Absolutely no hidden charges

    All CORGI HomePlan maintenance plans have unlimited call outs, with all parts and labour included. Any exceptions are clearly stated upfront before you sign up.

  • x

    88% of callouts fixed on first visit

    Last year 88% of our home repair and maintenance callouts were fixed on the very first visit. This includes call outs and scheduled appointments.

  • x

    24/7 emergency callouts

    CORGI HomePlan’s cover will have a Gas Safe registered engineer arrive on the same day or within 24 hours of a breakdown occurring. For urgent issues such as uncontrolled gas and water leaks, we aim to have someone there in less than 2 hours.

Any feedback from our customers is always valued and duly noted. We will always aim to reply to any complaints within 4 working days from the date of your complaint. You will have a named representative dealing with your complaint who will keep you updated with any queries.

Please pick up the phone and talk to us on 0800 085 0845 (Option 3), but if you would prefer to send an email or letter our contact details below.

Write to us at:

CORGI HomePlan Ltd.

1 Masterton Park
South Castle Drive
Dunfermline
KY11 8NX

customercare@corgihomeplan.co.uk

In the event that you remain dissatisfied, it may be possible in certain circumstances for you to refer the matter to Financial Ombudsman Service (FOS).

The contact details for the FOS are:

The Financial Ombudsman Service
Exchange Tower,
London,
E14 9SR.
Telephone: 0800 023 4567
E-mail: complaint.info@financial-ombudsman.org.uk

The FOS is an independent service in the UK for settling disputes between consumers and businesses providing financial services. You can find more information on the FOS at www.financial-ombudsman.org.uk

What our customers say...