Making a complaint

Our Commitment to Great Customer Service CORGI HomePlan will always aim to do their best but unfortunately there may be times when things go wrong.

If you have a complaint, please contact CORGI HomePlan:

By telephone: 0800 085 0845 (free from the UK, business phones may be charged)

By email: [email protected]

By post: CORGI HomePlan, 1 Masterton Park, South Castle Drive, Dunfermline, KY11 8NX.

CORGI HomePlan will acknowledge your complaint promptly, investigate your complaint quickly and thoroughly, keep you regularly informed, resolve your complaint as soon as possible and use complaint analysis to improve customer service in the future.

CORGI HomePlan will aim to issue a final response letter within 8 weeks of the date your complaint was received. If you remain unhappy with our response to your complaint, you can ask Utilities ADR to offer a dispute resolution service.

If you appoint someone to act on your behalf or if you ask someone else to act on your behalf you must provide written authority to allow CORGI HomePlan to deal with them.

If you purchased a product or service online, you also have the option to visit the European Commission’s online dispute resolution platform which will help route your query or concern to CORGI HomePlan and/or the relevant ombudsman.


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