Get our Essentials boiler and home emergency cover - help keeping you warm and worry-free.
The Annual boiler service does not form part of the insurance contract
Choose your excess
 If you choose to pay a £60 excess per claim, then you will be charged £60 for each callout. This charge does not apply to subsequent visits made within 30 days to fix the fault identified at the initial callout. If your boiler is 7 years old or more when you take out the policy, your monthly premium will increase by up to £2.00,
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Your questions answered
You should be able to cancel and switch to CORGI HomePlan. For more information, please call our sales team on 0800 085 0845.
Your CORGI HomePlan policy starts on the day your application is accepted. However, there is an initial 30-day period where you cannot make a claim. This is to prevent pre-existing problems and to keep our prices low and allow our customers to switch from their current provider.
In the event of an emergency (an uncontrolled water leak), we aim to have someone with you within two hours. For other faults, we will do our best to have someone with you on the same day if you call before 9.00am or within 24 hours of your call.
In the event of a gas leak please call the National Gas Emergency Service on 0800 111 999 (FREEPHONE)
Your boiler service will normally be carried out towards the annual anniversary of your policy or during spring/summer months (as it helps us to identify any small niggles that could turn into big problems when you need your boiler the most, during winter).
Our boiler services usually take place between March and October following the year your policy began. When you sign up, you will be advised what month your boiler has been scheduled. This is also confirmed on your policy documentation.
The month prior to this, our helpful engineers will be in touch to arrange a suitable day and time for your service to be carried out.
If you have selected one of our standard plans without a £60 fixed excess charge, then you will pay no excess charges except in the following circumstances where included in your cover:
If you have selected our Complete plan without a £60 fixed excess charge, you will be required to pay excess charges in the following circumstances:
If your boiler is 7 years or older when your cover starts an excess waiver for an additional £2 per month is added to your monthly premium (don't worry, we make sure you know this amount when you sign up).
If you choose to take out one of our policies with a fixed £60 excess, then you will be charged £60 for each callout. This charge does not apply to subsequent visits made within 30 days, to fix the fault identified at the initial callout.
There is no callout charge for your annual boiler service.
No, you are free to leave us at any time, however cancellation and other charges apply.
If you cancel the policy within 14 days of the date you receive your policy documents, we will refund the premium paid for the current policy period with no charges.
If you cancel the policy after the first 14 days, we will refund premiums already paid for the remainder of the current policy period only (not fund for the policy that has been used). Cancellations are subject to a £30 administration charge, along with any claims fee's if you've cancelled within the initial policy period.
Unlike most providers we fix your price for 2 years (24 months) – even in the event of a claim. Any price increase for the subsequent year (year 3 onwards) will be communicated prior to the renewal date and is based on the amount of claims and the condition of your boiler. We endeavour to keep our prices as low as possible for our existing customers as well as new ones.
In the event your boiler becomes beyond economical repair (BER) we have options available to help you replace your boiler with our sister company CORGI HomeHeat, and offer our existing customers exclusive offers.
Yes, simply enter the promotional code you received in the 'do you have a promotional code' box on either our homepage or our products page. When you have entered your promotional code the prices will change to show the promotion being offered. If you are unsure please call our team on 0800 085 0845 and they can help get you signed up online or over the phone
We cover the majority of mainland UK excluding Ireland. However, some remote areas (e.g. parts of the Scottish Highlands) may not be covered. If you are unsure, please contact us on 0800 085 0845.
We cover all types of houses and flats.
Not at present.
We cover domestic central heating boilers supplied by mains gas. We cover 95% of all domestic boiler brands and models. If in doubt, please call us on 0800 085 0845.
We also cover radiators and heating controls supplied by domestic mains gas boilers.
We do not cover:
• LPG, Oil fired, solid fuel or electric boilers and heating systems.
• Back boilers or dual purpose boilers such as AGA or Rayburn.
• Central heating and/or controls specifically designed for piped or electric underfloor systems.
Once you have signed up successfully, full details of your cover will be sent to you by post or email (depending on your preference). Your personal policy schedule and policy booklet will be included providing all the details you need to know about your policy cover.
No, we've a network of independent engineers that provide our services to our customers. Local engineers can be great, if you get the right one. We’ve helped take those risks away by making sure every local engineer in the CORGI HomePlan network is vetted rigorously. Our network helps us deliver our best possible service and faster callout times. Our call centres are open 24 hours a day, 7 days a week.
If one of our engineer is due to attend, they will contact you and arrange a convenient appointment time to suit you.
Annual payments are not currently available. Payments must be made by monthly direct debit.
The claims limits are as follows:
Where included in your policy the limits are as follows:
For further information, please refer to the full policy terms and conditions.