Join Our Trade Network FAQs

  • What are the advantages of being in the CORGI HomePlan Trade Network?

    Being part of our network includes a host of benefits which include:

    • It’s free – you don’t incur any costs when joining the network or attending any callouts
    • Independence - you remain totally independent and can choose to accept a call-out or not, dependent on your schedule.
    • Flexible working hours - you let us know your availability for work on our online portal.
    • No admin or invoicing – our online portal and job sheets take care of all of that
    • Quids in - payment is fast, within 10 working days
    • New customers - you will have direct relationships with CORGI HomePlan customers and if something is not covered by their policy, you can privately quote for repairs.
    • Security - regular opportunities of additional work, especially during the quieter summer months - annual servicing and ongoing electrical and emergency breakdowns.
  • How do I join the CORGI HomePlan Trade Network?

    It’s easy, but first we need to make sure you're eligible. Check our eligibility criteria here. If your skills match our requirements and you would like to join our network of professional tradesmen, please contact our team on [email protected].

    The process involves letting us know about you and your business, what hourly rate you charge and what hours you are prepared to work. Getting registered on to our database usually takes around 7 days.

  • How often will you contact me with jobs?

    This depends on where you are located in the country and the demand from our customers. In seven short years, we’ve grown to become the third largest boiler and home emergency provider in the UK, currently providing our services to more than 150,000 happy customers - this number is constantly growing, so there is regular work in every region.

  • How quickly do I need to attend to a customer when a new job comes in?

    We ask you to be with the customer within two hours for an emergency (uncontrolled water leak) and within 24 hours for all other callouts. When you confirm a callout we ask that you contact the customer as soon as possible so they know when they can expect you, helping them put their mind at ease, knowing someone is on their way.

  • Do I get told how many other trade professionals are active in my area and what area I will be expected to cover?

    Due to data protection we're not able to share details on other trade professionals.

    You will be required to cover a radius of 15-30 miles, dependent on your location. This will be discussed and confirmed during your application.

  • If I turn a job down, will I be knocked down your list?

    No, we understand that not everyone will be available for every job that comes in as you are busy running your business. We are not specific about how many jobs you have to accept, we prefer to keep it flexible.

    To make sure you score isn't affected we ask that you update your availability in the portal, so we will only send you jobs when you're available.

  • Once I accept a job, what are my next steps?

    Once you accept a job, we will send you details of the customer and the job requirements.

    It is then up to you to contact the customer as soon as you can to arrange for a convenient time to visit them.

    We ask you to be with the customer within two hours for an emergency (uncontrolled water leak) and within 24 hours for all other callouts.

  • What do I do if a customer needs work carried out that is not covered by their CORGI HomePlan policy?

    Firstly, you need to contact us straight away to let us know what work needs doing and we will advise what is covered by the policy and what isn’t.

    We will then speak to the customer and let them know that they need a repair that isn’t covered by their policy. At this stage you're able to contact the the customer to see if they would like you to quote for the work and then it's up to the customer if they want you to do the work.

  • Do I need to wear a CORGI HomePlan branded uniform to attend a CORGI HomePlan job?

    Currently we don't provide uniforms as our customers know that we use local trade professionals who are contracted to CORGI HomePlan. All we ask is that you are clean and presentable as you would be when visiting any customer.

  • How quickly will I be paid after I have carried out a CORGI HomePlan callout?

    No invoicing is needed for payment. All you need to do is complete your job and it's passed over for payment.

    We aim to pay within 10 working days of receiving completed job sheet.

  • If a customer provides any negative feedback about me, do I get a right of reply or am I demoted/removed from your list?

    We understand that sometimes negative feedback can be provided, which is out of your control. We always discuss with you any negative comments or feedback we've received from a customer to understand the individual situation.

What our customers say...