The most frequently asked questions about CORGI HomePlan cover:
What if I already have a home emergency plan elsewhere?
You should be able to cancel and switch to CORGI HomePlan. For more information, please call our sales team on 0800 085 0845 (Option 1).
I have received a promotional offer. Can I sign up online?
Yes, simply enter the promotional code you received in the letter into the “Have you received CORGI HomePlan mail?” box and follow the on screen prompts. If you have any problems or questions, please call our sales team on 0800 085 0845 (Option 1).
I’m not clear about the differences between the promotional offer and your standard products?
Details of our standard products can be found at www.corgihomeplan.co.uk/our-products. Our seasonal offers are unique invitations to carefully selected individuals. We strive to provide sufficient details in our promotional literature, however recipients are encouraged to call our sales team on 0800 085 0845 (Option 1) to answer any questions you may have.
What locations do you cover?
We cover the majority of mainland UK. However, some remote areas (e.g. parts of the Scottish Highlands) may not be covered. If you are unsure, please contact us on 0800 085 0845 (Option 1).
What type of properties do you cover?
We cover all types of houses and flats.
Do you provide Landlords/Buy-to-let cover?
Not at present.
What type of boiler and heating systems do you cover?
We cover domestic central heating boilers supplied by mains gas. We cover 95% of all domestic boiler brands and models. If in doubt, please call us on 0800 085 0845 (Option 1).
We also cover radiators and heating controls supplied by domestic mains gas boilers.
We do not cover:
• LPG, Oil fired, solid fuel or electric boilers and heating systems.
• Back boilers or dual purpose boilers such as AGA or Rayburn.
• Central heating and/or controls specifically designed for piped or electric underfloor systems.
When does my cover start?
Your CORGI HomePlan policy starts on the day your application is accepted. However, there is an initial 30-day period where you cannot make a claim. This is to prevent pre-existing problems and to keep our prices low.
Once I’ve signed up what happens next?
Once you have signed up successfully, full details of your cover will be sent to you by post or email (depending on your preference). Your personal policy schedule and policy booklet will be included providing all the details you need to know about your policy cover.
What are your response times?
In the event of an emergency (an uncontrolled water leak), we aim to have someone with you within two hours. For other faults, we will do our best to have someone with you on the same day if you call before 9.00am or within 24 hours of your call.
Do you employ your own engineers?
No, instead we’ve used our industry inside knowledge and experience to handpick the best Gas Safe Registered engineers in the UK, local to you. We have a network of more than 5,000 to give you the best service and fastest call-out times. The CORGI HomePlan contact centre is open 24 hours a day, 7 days a week.
Can I get a morning/afternoon appointment?
Of course, our local engineer will contact you and arrange a convenient appointment time.
When will my boiler be serviced?
Your boiler service will normally be carried out towards the annual anniversary of your policy. Our boiler services usually take place between March and October following the year your policy began. When you sign up, you will be advised what month your boiler has been scheduled for and the month prior to this, we will be in touch to arrange a suitable day and time for one of our engineers to conduct it.
Are there any callout or excess charges?
If you have selected one of our standard plans without a £60 fixed excess charge, then you will pay no excess charges except in the following circumstances where included in your cover:
• Drainage callouts - £50 excess
• Taps and toilets callouts - £50 excess
If your boiler is 7 years or older at the inception of cover you will also pay a £50 excess for boiler callouts. An excess waiver may be purchased for boilers over seven years old for boiler callouts – please call our sales team on 0800 085 0845 (Option 1) for more details.
If you choose to take out one of our policies with a fixed £60 excess, then you will be charged £60 for each callout. This charge does not apply to subsequent visits made within 30 days, to fix the fault identified at the initial callout.
There is no callout charge for your annual boiler service.
Can I pay annually?
An annual payment option is not available on our website, however if you prefer to pay annually this can be arranged by calling our sales team on 0800 085 0845 (Option 1). If you choose to pay annually it may be possible to bring forward your annual boiler service.
Am I tied into a contract?
No. You are free to cancel at any time. If you choose to leave within the first 12 months you may be charged a £30 administration fee and if you have had any engineer call outs, then you will be asked to pay 50% of any costs incurred by us.
What will happen to the price after the first year?
Your price is fixed for the first 12 months – even in the event of a claim. Any price increase for the subsequent year will be communicated prior to the renewal date. We endeavour to keep our prices as low as possible for our existing customers as well as new ones. Certain promotional offers may have extended fixed price period.
Home cover for peace of mind
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