Help & Advice

If you have any problems with your boiler, heating, hot water or any home emergencies please call our team on 0800 085 0845 who will be happy to help. We’re available and here for you 24/7.

In freezing temperatures your heating and hot water could stop working due to a frozen condensate pipe. Watch the video below to find out how you can get your heating and hot water up and running quickly, without the need of an engineer.

 If it’s not your condensate pipe you might find it useful to watch our video on diagnosing problems with your boiler and the three essential checks to rectify the problem with a simple and safe solution.

Our local engineers are always on hand to come and help out if there’s a problem with your boiler or home heating system, but at CORGI HomePlan, we know that a little advice can go a long way.

We've created a series of short films to help you with problems in your home such as how to bleed a radiator or how to reset your boiler. Have a look in our advice section or at our Guides or FAQs for help with some common problems.

Got a question about your CORGI HomePlan cover? Here are our top 10 most asked questions.

Read our Frequently Asked Questions >

There are many small things you can do around the home to avoid a water leak or broken boiler, and we’re happy to talk your through the most common problems. Always start by checking your boiler or heating’s user manual. If you can’t find a solution there, hopefully we’ll have just the tip you need in our Advice hub.

Read our Advice articles >

From the importance of getting your boiler regularly serviced, to how to save energy and stay warm this winter, our Guide is the best place to find detailed info on all the most helpful subjects.

Read our Guide articles >

Our video guides to help you look after your home heating and get the most out of your boiler.

Watch our films >

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