You should be able to cancel and switch to CORGI HomePlan. For more information, please call our sales team on 0800 085 0845.
Your CORGI HomePlan policy starts on the day your application is accepted. However, there is an initial 30-day period where you cannot make a claim. This is to prevent pre-existing problems and to keep our prices low.
In the event of an emergency (an uncontrolled water leak), we aim to have someone with you within two hours. For other faults, we will do our best to have someone with you on the same day if you call before 9.00am or within 24 hours of your call.
In the event of a gas leak please call the National Gas Emergency Service on 0800 111 999 (FREEPHONE)
An annual payment option is not available on our website, however if you prefer to pay annually this can be arranged by calling our sales team on 0800 085 0845. If you choose to pay annually it may be possible to bring forward your annual boiler service.
We cover the majority of mainland UK. However, some remote areas (e.g. parts of the Scottish Highlands) may not be covered. If you are unsure, please contact us on 0800 085 0845.
Not at present.
The claims limits are as follows:
Where included in your policy the limits are as follows:
For further information, please refer to the full policy terms and conditions.
Your boiler service will normally be carried out towards the annual anniversary of your policy. Our boiler services usually take place between March and October following the year your policy began. When you sign up, you will be advised what month your boiler has been scheduled for and the month prior to this, we will be in touch to arrange a suitable day and time for one of our engineers to conduct it.
If you have selected one of our standard plans without a £60 fixed excess charge, then you will pay no excess charges except in the following circumstances where included in your cover:
If you have selected our Complete plan without a £60 fixed excess charge, you will be required to pay excess charges in the following circumstances:
If your boiler is 7 years or older at the inception of cover you will also pay a £50 excess for boiler callouts. An excess waiver for an additional £2 per month may be purchased for boilers over seven years old for boiler callouts – please call our sales team on 0800 085 0845 for more details.
If you choose to take out one of our policies with a fixed £60 excess, then you will be charged £60 for each callout. This charge does not apply to subsequent visits made within 30 days, to fix the fault identified at the initial callout.
There is no callout charge for your annual boiler service.
No, you are free to leave us at any time, however cancellation charges may apply.
If you cancel the policy within 14 days of the date you receive your policy documents, we will refund the premium
paid for the current policy period with no charges.
If you cancel the policy after the first 14 days, we will refund premiums already paid for the remainder of the current policy period. Cancellations are subject to a £30 administration charge, along with any claims fee's if you've cancelled within the initial policy period.
We cover all types of houses and flats.
Once you have signed up successfully, full details of your cover will be sent to you by post or email (depending on your preference). Your personal policy schedule and policy booklet will be included providing all the details you need to know about your policy cover.
No, we've a network of independent engineers that provide our services to our customers. Local engineers can be great, if you get the right one. We’ve helped take those risks away by making sure every local engineer in the CORGI HomePlan network is vetted rigorously. Our network helps us deliver our best possible service and faster callout times. Our call centres are open 24 hours a day, 7 days a week.
Of course, our local engineer will contact you and arrange a convenient appointment time.
Your price is fixed for the first 12 months – even in the event of a claim. Any price increase for the subsequent year will be communicated prior to the renewal date. We endeavour to keep our prices as low as possible for our existing customers as well as new ones. Certain promotional offers may have extended fixed price period.
Yes, simply enter the promotional code you received in the letter into the “Have you received CORGI HomePlan mail?” box and follow the on screen prompts. If you have any problems or questions, please call our sales team on 0800 085 0845.
Details of our standard products can be found at www.corgihomeplan.co.uk/our-products. Our seasonal offers are unique invitations to carefully selected individuals. We strive to provide sufficient details in our promotional literature, however recipients are encouraged to call our sales team on 0800 085 0845 to answer any questions you may have.
We cover domestic central heating boilers supplied by mains gas. We cover 95% of all domestic boiler brands and models. If in doubt, please call us on 0800 085 0845.
We also cover radiators and heating controls supplied by domestic mains gas boilers.
We do not cover:
• LPG, Oil fired, solid fuel or electric boilers and heating systems.
• Back boilers or dual purpose boilers such as AGA or Rayburn.
• Central heating and/or controls specifically designed for piped or electric underfloor systems.
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