Frequently Asked Questions

The most frequently asked questions about CORGI HomePlan cover:

  • What if I already have a home emergency plan elsewhere?

    You should be able to cancel and switch to CORGI HomePlan. For more information, please call our sales team on 0800 085 0845.

  • When does my cover start?

    Your CORGI HomePlan policy starts on the day your application is accepted. However, there is an initial 30-day period where you cannot make a claim. This is to prevent pre-existing problems and to keep our prices low and allow our customers to switch from their current provider.

  • What are your response times?

    In the event of an emergency (an uncontrolled water leak), we aim to have someone with you within two hours. For other faults, we will do our best to have someone with you on the same day if you call before 9.00am or within 24 hours of your call.

    In the event of a gas leak please call the National Gas Emergency Service on 0800 111 999 (FREEPHONE)

  • Can I pay annually?

    Annual payments are not currently available. Payments must be made by monthly direct debit.

  • What locations do you cover?

    We cover the majority of mainland UK excluding Ireland. However, some remote areas (e.g. parts of the Scottish Highlands) may not be covered. If you are unsure, please contact us on 0800 085 0845.

  • Do you provide Landlords/Buy-to-let cover?

    Not at present.

  • What are the claims limits?

    The claims limits are as follows:

    • Central Heating Boiler and Central Heating System – A combined limit of £2000 per claim. Please note, Central Heating Boiler cover claims are limited to £300 per claim in the first three months of cover when taking out your very first policy.
    • Plumbing and electrics – £2000 per claim.


    Where included in your policy the limits are as follows:

    • External drains - £2000 per claim.
    • Taps and Toilets - £2000 per claim.
    • Water Supply Pipes - £2000 per claim.
    • Gas Supply pipes - £2000 per claim.
    • Internal Drains - £2000 per claim for policies taken out after 26th September 2018. £1000 per claim for policies prior 

    Boiler replacement

    • If boiler is less than 7 years old at the initial policy start date and less than 10 years old at renewal, we will pay up to £2,500 for the boiler replacement
    • If your boiler is 7 years old or more but less than 10 years old at the initial policy start date and less than 10 years old at renewal, we will pay a contribution of £400 towards the boiler replacement
    • We will not replace a boiler which is deemed beyond economical repair during the first 6 months following the Initial Policy Start Date.


    For further information, please refer to the full policy terms and conditions.

  • When will my boiler be serviced?

    Your boiler service will normally be carried out towards the annual anniversary of your policy or during spring/summer months (as it helps us to identify any small niggles that could turn into big problems when you need your boiler the most, during winter).

     

    Our boiler services usually take place between March and October following the year your policy began. When you sign up, you will be advised what month your boiler has been scheduled. This is also confirmed on your policy documentation.

    The month prior to this, our helpful engineers will be in touch to arrange a suitable day and time for your service to be carried out.

  • Are there any callout or excess charges?

    If you have selected one of our standard plans without a £60 fixed excess charge, then you will pay no excess charges except in the following circumstances where included in your cover:

    If you have selected our Complete plan without a £60 fixed excess charge, you will be required to pay excess charges in the following circumstances:

    • External drains callouts - £50 excess
    • Taps and toilets callouts - £50 excess


    If your boiler is 7 years or older when your cover starts an excess waiver for an additional £2 per month is added to your monthly premium (don't worry, we make sure you know this amount when you sign up).

    If you choose to take out one of our policies with a fixed £60 excess, then you will be charged £60 for each callout. This charge does not apply to subsequent visits made within 30 days, to fix the fault identified at the initial callout.

    There is no callout charge for your annual boiler service.

     

  • Am I tied into a contract?

    No, you are free to leave us at any time, however cancellation and other charges apply.

    If you cancel the policy within 14 days of the date you receive your policy documents, we will refund the premium paid for the current policy period with no charges.

    If you cancel the policy after the first 14 days, we will refund premiums already paid for the remainder of the current policy period only (not fund for the policy that has been used). Cancellations are subject to a £30 administration charge, along with any claims fee's if you've cancelled within the initial policy period.

     

     

  • What type of properties do you cover?

    We cover all types of houses and flats.

  • Once I’ve signed up what happens next?

    Once you have signed up successfully, full details of your cover will be sent to you by post or email (depending on your preference). Your personal policy schedule and policy booklet will be included providing all the details you need to know about your policy cover.

  • Do you employ your own engineers?

    No, we've a network of independent engineers that provide our services to our customers. Local engineers can be great, if you get the right one. We’ve helped take those risks away by making sure every local engineer in the CORGI HomePlan network is vetted rigorously. Our network helps us deliver our best possible service and faster callout times. Our call centres are open 24 hours a day, 7 days a week.

     

  • Can I get a morning/afternoon appointment?

    If one of our engineer is due to attend, they will contact you and arrange a convenient appointment time to suit you. 

  • What will happen to the price after the first year?

    Unlike most providers we fix your price for 2 years (24 months) – even in the event of a claim. Any price increase for the subsequent year (year 3 onwards) will be communicated prior to the renewal date and is based on the amount of claims and the condition of your boiler. We endeavour to keep our prices as low as possible for our existing customers as well as new ones. 

     

    In the event your boiler becomes beyond economical repair (BER) we have options available to help you replace your boiler with our sister company CORGI HomeHeat, and offer our existing customers exclusive offers.

  • I have received a promotional offer. Can I sign up online?

    Yes, simply enter the promotional code you received in the 'do you have a promotional code' box on either our homepage or our products page. When you have entered your promotional code the prices will change to show the promotion being offered. If you are unsure please call our team on 0800 085 0845 and they can help get you signed up online or over the phone 

  • What type of boiler and heating systems do you cover?

    We cover domestic central heating boilers supplied by mains gas. We cover 95% of all domestic boiler brands and models. If in doubt, please call us on 0800 085 0845.

    We also cover radiators and heating controls supplied by domestic mains gas boilers.

    We do not cover:

    • LPG, Oil fired, solid fuel or electric boilers and heating systems.
    • Back boilers or dual purpose boilers such as AGA or Rayburn.
    • Central heating and/or controls specifically designed for piped or electric underfloor systems.

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