Any feedback from our customers is always valued and duly noted. We will always aim to respond to any complaints within 28 days and you will have a named representative dealing with your complaint who will keep you updated with any queries.
Please pick up the phone and talk to us on 0800 085 0845 (Option 3), but if you would prefer to send an email or letter our contact details below.
Write to us at:
CORGI HomePlan Ltd.
1 Masterton Park
South Castle Drive
In the event that you remain dissatisfied, it may be possible in certain circumstances for you to refer the matter to the Complaints team at Lloyd’s.
The address of the Complaints team at Lloyd’s is:
Details of Lloyd’s complaints procedures are set out in a leaflet “Your Complaint - How We Can Help” available at www.lloyds.com/complaints and are also available from the above address.
If you remain dissatisfied after Lloyd’s has considered your complaint, you may have the right to refer your complaint to the Financial Ombudsman Service (FOS).
The contact details for the FOS are: The Financial Ombudsman Service, Exchange Tower, London E14 9SR. Telephone 0800 023 4567 (calls to this number are free from “fixed lines” in the UK) or 0300 123 9123 (calls to this number are charged at the same rate as 01 and 02 numbers on mobile phone tariffs in the UK). Email: firstname.lastname@example.org
The FOS is an independent service in the UK for settling disputes between consumers and businesses providing financial services. You can find more information on the FOS at www.financial-ombudsman.org.uk