Complaint

Any feedback from our customers is always valued and duly noted. We will always aim to reply to any complaints within 4 working days from the date of your complaint. You will have a named representative dealing with your complaint who will keep you updated with any queries.

Please pick up the phone and talk to us on 0800 085 0845 (Option 3), but if you would prefer to send an email or letter our contact details below.

Write to us at:

CORGI HomePlan Ltd.
1 Masterton Park
South Castle Drive
Dunfermline
KY11 8NX

customercare@corgihomeplan.co.uk

In the event that you remain dissatisfied, it may be possible in certain circumstances for you to refer the matter to Financial Ombudsman Service (FOS).

The contact details for the FOS are:

The Financial Ombudsman Service
Exchange Tower,
London,
E14 9SR.
Telephone: 0800 023 4567
E-mail: complaint.info@financial-ombudsman.org.uk

The FOS is an independent service in the UK for settling disputes between consumers and businesses providing financial services. You can find more information on the FOS at www.financial-ombudsman.org.uk

If you purchased a product or service online, you also have the option to visit the European Commission’s online dispute resolution platform which will help route your query or concern to CORGI HomePlan and/or the relevant ombudsman.

 

What our customers say...