Our Commitment to Great Customer Service: CORGI HomePlan will always aim to do their best but unfortunately there may be times when things go wrong.
If you have a complaint, please contact CORGI HomePlan:
By telephone: 0800 085 0845 (free from the UK, business phones may be charged)
By email: email@example.com
By post: CORGI HomePlan, 1 Masterton Park, South Castle Drive, Dunfermline, KY11 8NX.
We aim to get back to you as soon as possible to acknowledge your complaint. We’ve got up to 8 weeks to make a decision but we’ll keep you updated on the progress. If you remain unhappy with our response to your complaint, you can ask Utilities ADR to offer a dispute resolution service
If you purchased a product or service online, you also have the option to visit the European Commission’s online dispute resolution platform which will help route your query or concern to CORGI HomePlan and/or the relevant ombudsman.