Customer Technical Advisers

Tell me about CORGI HomePlan….

Since 2011 we’ve been providing boiler, central heating, plumbing, drains and electric cover to our customers and we’re  not done yet! With 150,000 customers - and growing – we’re here to challenge the status quo (the big 6) and provide better quality and pricing of home plan cover to consumers across the UK.

In May 2017 we became part of the OVO group, and began a new and exciting journey with lots of great opportunities for our staff, trade network and customers.  We believe in simplicity, transparency and treating people and the planet fairly. But we also believe that attracting and keeping the best talent is key to our bright future, so that’s why our people will always get a chance to share in our success.

 

Where will I be working…. and what will I be doing?

CORGI HomePlan is based at Masterton Park, Dunfermline and we are looking for motivated individuals to join our team of Customer Technical team.  

We believe in the power of people. Whatever your job role in CORGI HomePlan, we help and support each other to fulfil our ambitions and success. From our open plan office to our open door policy we collaborate together to make sure we are putting the customer first.

The types of activities you will perform are:

  • Managing inbound calls from customers and engineers

  • Provide technical assistance to resolve faults over the telephone

  • Make sure all jobs are logged on the system

  • Liaising with different departments

  • Working in a fast paced and target driven environment

  • Providing excellent customer service

 

Do I have what it takes?

Customers will soon forget what you said, but they won’t forget how you feel. That’s why we want people passionate about helping people, even in the toughest of situations. You are not required to have technical knowledge, as we will provide full training on these topics but you will need:

  • To have a passion for providing great customer service

  • Be a great communicator - clear and confident

  • Work well under pressure - it can be faced paced at times so you’ll need to be able to keep focused and positive

  • Be a real team player through being reliable, responsible and dependable

  • Show initiative and have a willingness to take on responsibilities and challenges

  • To be a naturally curious person that seeks to understand situations and to solve problems

 

If you are answering yes to the above then CORGI HomePlan would like to hear from you.

 

More information

Salary: We are a living wage employer. Basic salary is c£18,200 for full time employment, and pro-rated accordingly for part time workers, with a bi-annual bonus scheme based on both individual and company performance.

Hours:

  • Full time positions @ 40 hours per week over 7 days with variable shift patterns within the hours of Monday-Sunday 6am-10pm.

  • Part-time positions are also available for various shift patterns

 

Training: Full training, including all requisite technical knowledge, is provided during your induction and training period. Continued development and training is both provided and encouraged on an ongoing basis.

 

 

To apply please email us your C.V and covering letter to hr@corgihomeplan.co.uk

 

 

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