• Absolutely no hidden charges

  • 88% of callouts fixed on first visit

  • 24/7 emergency callouts

  • x

    Absolutely no hidden charges

    All CORGI HomePlan maintenance plans have unlimited call outs, with all parts and labour included. Any exceptions are clearly stated upfront before you sign up.

  • x

    88% of callouts fixed on first visit

    Last year 88% of our home repair and maintenance callouts were fixed on the very first visit. This includes call outs and scheduled appointments.

  • x

    24/7 emergency callouts

    A Gas Safe Registered engineer will normally be with you within 24 hours. For any uncontrolled water leaks, we aim to arrive at your home within 2 hours. At all times you’ll have access to our claims team.

CORGI HomePlan has grown rapidly as a preferred provider of expert assistance in boiler, central heating and extended home emergency cover. We are looking for high quality individuals capable of serving the needs of our customers and meeting the challenges of a dynamic and fast moving organisation.

 

If you wish more information or to discuss any of the positions outlined below please do not hesitate to contact us. To apply please email your CV and the role you wish to apply for to hr@corgihomeplan.co.uk

 

Both FULL-TIME and PART-TIME positions are available in our Dunfermline offices. Please see below for more information.



  • IT Support Analyst

    Shifts within core business hours 09:00 – 17:00 Monday – Friday which may be extended to support business demand.

    Where will I be working?

    Founded in 2009, OVO’s vision is to look beyond the traditional energy retail model and build a group of innovative companies that harness technology to unlock long term value for customers, and ultimately fuel human progress by providing abundant clean energy for everyone. We have grown exponentially and today the OVO Group has approx 1,000,000 customers.

    Central to the realisation of our vision is the transition from pure energy retail to asset backed service provision. As part of this strategy we are building capability in new areas, through organic and inorganic means. We see three business streams as being key to our future ambitions and as such we are shaping our organisational structure around these:

     

    1. Energy Retail: Owns the relationship with energy customers via a number of brands which look after customer research, proposition development, cross sales to energy customers and digital customer experience. These brands are supported by a number of platforms, including Trading and Settlements and off line Customer Services teams

     

    1. Energy Technical Products: Manage energy asset strategy - including Electric Vehicles and Energy Storage - and developing partnerships and customer propositions in conjunction with Energy Retail and other partners. Supported by vNET platform (formally V Charge a recent acquisition)

     

    1. Domestic Engineering: Owns the relationship with service customers and engineers - primarily via the CORGI brand - looking after the customer research and proposition development for installation, maintenance and insurance of smart home products such as smart boilers, thermostats, heating systems and smart meters. Supported by a network of over 5,000 engineers.

     

    In May 2017, OVO Group acquired two businesses - CORGI HomePlan and CORGI HomeHeat. The CORGI HomePlan business provides home services insurance and maintenance (including boiler central heating, plumbing, drains and electrics) to approx 160,000 customers in the UK, whilst CORGI HomeHeat has just been established a digital route to market for boiler and smart home product sales.

    The team of over 100 in head office provide management, services and support whilst the associated network of over 5,000 Gas Safe registered engineers are available 24/7 for emergency cover as well as routine servicing of home services.

     

    What will I be doing?

    • Provide 1st & 2nd line support for all IT related issues during Corgi’s office hours
    • Prioritise support tickets based on business impact and urgency, utilising ticket management system & setting clear expectations with users
    • Administrating and supporting key business critical applications, adhering to Corgi’s new starter and leaver process and IT Information Security Policy
    • Work towards operational Service Levels ensuring response and resolution times meet Service Standards set by Corgi
    • Proactive identification of recurring faults, and ensuring a complete resolution is put in place to prevent further incidents, following strong problem management practices
    • Follow IT support processes; Incident, Problem, Change and Configuration management; logging tickets correctly, meeting agreed SLAs and ensuring an exceptional level of support is provided
    • Manage Corgi’s IT assets and be responsible for configuration management
    • Work with suppliers to deliver problem resolutions in line with agreed plan and priority

     

    That sounds super exciting, but… Do I have what it takes?

    Ideally, you will have...

    • Experience of working as an IT support analyst within a dynamic environment
    • Excellent educational background, with good “A” levels
    • Service Management/Helpdesk software knowledge
    • The ability to time manage and prioritise workload effectively
    • Excellent configuration/troubleshooting, analytical and diagnostic skills
    • The aptitude to go that extra mile for your customer
    • Understanding of technical interdependencies between the "end user" device and the underpinning infrastructure
    • Good knowledge of "end user" and desktop hardware computing including Microsoft, Contact Centre and CRM applications
    • Good knowledge and experience of Infrastructure both data and voice technologies (MPLS, VLAN, VPN, Terminal Services, Firewalls, ISDN, SIP, VMWare, remote hosting,)
    • Good knowledge and experience of file and print technologies, Microsoft Active Directory, Group Policy and Windows technologies
    • Experience with IP Telephony/VOIP services

    Desirable:

    • ITIL and Service Management knowledge
    • Experience/knowledge of Agile methodology
  • Software Engineering Manager

    Where will I be working?

    Founded in 2009, OVO was established with the clear vision of building an energy business centered around delivering simple, sustainable customer propositions with great customer service, underpinned by a strong technology ethos that is central to everything we do. We have grown exponentially since then and today OVO Energy has almost 700,000 customers.

    Central to the growth of our business is the transition from pure energy retail to asset backed service provision. As part of this strategy we are building capability in new areas, through organic and inorganic means. OVO has recently acquired CORGI HomePlan.

    For over 40 years as the former national gas regulator CORGI stood for safety and reliability. Today, CORGI operates as CORGI Services Limited (CSL) and is the fund-raising arm of The Gas Safety Trust – a registered charity. Currently the CORGI brand is licensed for use by a carefully selected range of businesses, including Insurance, Certification, Van Sales, Warranties, Underfloor Heating, Telecoms, Controls, Technical Services and industry-related product lines. CORGI HomePlan was launched to provide expert assistance in central heating, breakdowns, scheduled servicing and general home emergencies.

    The CORGI HomePlan business provides home services insurance and servicing (including boiler central heating, plumbing, drains and electrics) to approx 150,000 customers in the UK.

    The team of over 100 in head office provide services and support whilst the associated network of over 5,000 Gas Safe registered engineers are available 24/7 for emergency cover as well as routine servicing of home services.

    That sounds great! What will I be doing?

    • Lead a team of engineers who create and improve applications to help support our business growth.
    • Deliver both hands on technical work and team management.
    • Motivate and support team members to perform at their best.
    • Be an agile enthusiast and help teams constantly improve and refine their working practices.
    • Remove blockers and impediments to Engineering teams performance and enjoyment.
    • Facilitate and manage the professional development and learning opportunities for your team members.
    • Responsible for any hiring and ensuring we bring in the best talent.
    • Support and facilitate cross-team collaboration and coordination across the group.

     

    That sounds super exciting… Do I have what it takes?

    • 5+ years of a strong software engineering background across numerous technologies, we’re using .net so hands on experience there is a plus.
    • Comfortable with both high level system design and design patterns at a code level.
    • Strong line management experience/people management experience.
    • Experience working in an Agile environment.
    • Experience working in a CI / CD environment.
    • Knowledgeable on test automation and testing strategies.
    • You’ll have excellent collaboration and communication skills, we’re looking for great team players.

     

  • Operations Manager (CORGI HomeHeat)

    As a valued colleague joining CORGI HomeHeat Ltd it is important that the company expectations of you are clearly defined and during your career with CORGI HomeHeat Ltd that you have the opportunity to achieve your full potential.

    Our company success is built on individual performance, not only what you deliver, but in the way you deliver it. There are 3 key areas which should underpin your day to day performance:

    • Caring for our customers
    • Caring for our colleagues
    • Caring for the company

    The purpose of the Operations Manager role in CORGI HomeHeat is to lead, inspire and enable the Operational capability and efficiency to provide great customer service and efficient solutions while embedding the culture and core beliefs of CORGI HomeHeat.

    This role reports to the Managing Director.

    Key Results Areas

    1) Manages performance of the E2E Operational capability and customer journey processes through sales and fulfilment spanning the logistics of warehousing and shipment, engineer allocation, customer satisfaction, audit etc. to deliver business objectives.
    2) Delivers training and coaching to all staff within the department in line with business objectives.
    3) Develop, manage and deliver operational improvement plans to improve performance and efficiency; championing these both within the department and wider business interactions.
    4) Develop and drive forward the resource requirements model across the business to determine the manual effort required, identify continuous improvements and track progress with KPIs.
    5) Work in collaboration with the wider teams incl. Product Manager and Technology teams to influence the business and product roadmaps to support operational improvement plans as in addition to partnering with them to ensure the operational team is prepared for all changes that may impact their ways of working.
    6) Identify performance issues within the department, taking appropriate action as and when required e.g. coaching / mentoring.
    7) Uses judgement to manage business risk and provide solutions to sales barriers / objectives - always try to find a way.
    8) Drives and motivates the department to achieve the best possible performance.
    9) Ensure policy, procedures and processes are adhered to at all times.
    10) Contributes from an operational perspective in new initiatives and process / product improvements.
    11) Self-motivated and enthusiastic.
    12) Drive changes in policy / procedure that may prevent issues & improve processes and our customer experience.
    13) Possess the initiative and willingness to take on responsibility and drive change.
    14) Always be ahead of the curve by operating in a pro-active manner.

    Required Standards & Key Performance Indicators (KPIs)

    1) Route cause analysis.
    2) Competency and product knowledge testing.
    3) Maximising Operational efficiency across the business.
    4) Personal and business development.
    5) Keep up to date with company and regulatory changes.
    6) Managing all appropriate SLA/KPI performance metrics
    7) Adherence to policy and standard operating processes.

    Essential Skills & Experience

    1) Strong understanding of process analysis, design, monitoring and development methods
    2) Sound analytical skills, capable of clearly identifying and evaluating improvement opportunities.
    3) A proven track record of developing productive relationships with a variety of stakeholders and capable of influencing with sound strategies at all levels
    4) Highly organised with personal focus on the detail
    5) Demonstrate the ability to understand business wide goals and strategies and how to distill these to direct impactful change within the responsibilities.
    6) Understand the bigger picture and the detail that sits within
    7) Passionate about doing things well, in the right way but with pragmatism when required.
    8) The ability to be a self-starter, rolling your sleeves up and get stuck in. The early efforts will deliver long terms growth, results and expectations of a rapidly growing business.
    9) Ability to prioritise tasks effectively.

    Attributes

    1) Embeds the culture of treating customers fairly.
    2) Ideally you will have experience of managing, motivating and developing a high performance team
    3) Educated to degree level will be an advantage
    4) Demonstrates personal excellence.
    5) Demonstrates integrity, honesty and ethical behaviours.
    6) Reliable, responsible and dependable in fulfilling all obligations.
    7) Drives change.
    8) Flexible to the needs of the business.
    9) Maintain the highest degree of professionalism, confidentiality and discretion in carrying out all duties.
    10) Keep up to date with industry and regulatory changes.

    Additional Requirements


    You must be able to:
    1) Establish and maintain an awareness of IT and information security related issues and ensure compliance with CORGI Home Heat Ltd security policy and standard operating procedure within your area of responsibility
    2) Establish and maintain an understanding of the regulatory environment where appropriate to the role e.g. Data Protection, Data Security, Financial Crime, Treating Customers Fairly, Complaints Handling, Health & Safety.

     

  • Technical Support Advisor

    We are currently looking for technically minded individuals to join our technical troubleshooting team.

     

    We can offer you an exciting new career if:

    • You have experience working at a helpdesk within either a plumbing or engineering field with a technical, mechanical, electronic background

    • You are looking to come off the tools and the time is right for a new challenge

    • You have the technical support knowledge and troubleshooting skills to be able to identify and resolve our customer issues.

    • You want an opportunity to make a great impression, get noticed and make a difference

    Both full-time AND part-time positions are available. For more information or to apply please email your CV referencing the role you wish to apply for to hr@corgihomeplan.co.uk

  • Sales Advisor

    If you have a proven track record of success in customer focused telesales or face to face targeted sales we want to hear from you.

    We can offer you an exciting new opportunity if:

    • You are looking for a new challenge and an exciting career opportunity

    • You have the experience required to operate in a fast paced and target driven environment

    • You are a natural communicator with a confident telephone manner

    Both full-time AND part-time positions are available. For more information or to apply please email your CV referencing the role you wish to apply for to hr@corgihomeplan.co.uk

  • Customer Service Advisor

    If you have a history in customer service we are looking for people like you to join our existing team.

    We can offer you a fantastic opportunity in a great working environment if:

    • you enjoying providing excellent customer service

    • you are natural communicator with a confident telephone manner

    • you have a knowledge and understanding of complaint resolution

    Both full-time AND part-time positions are available. For more information or to apply please email your CV referencing the role you wish to apply for to hr@corgihomeplan.co.uk


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