• Absolutely no hidden charges

  • 88% of callouts fixed on first visit

  • 24/7 emergency callouts

  • x

    Absolutely no hidden charges

    All CORGI HomePlan maintenance plans have unlimited call outs, with all parts and labour included. Any exceptions are clearly stated upfront before you sign up.

  • x

    88% of callouts fixed on first visit

    Last year 88% of our home repair and maintenance callouts were fixed on the very first visit. This includes call outs and scheduled appointments.

  • x

    24/7 emergency callouts

    A Gas Safe Registered engineer will normally be with you within 24 hours. For any uncontrolled water leaks, we aim to arrive at your home within 2 hours. At all times you’ll have access to our claims team.

CORGI HomePlan has grown rapidly as a preferred provider of expert assistance in boiler, central heating and extended home emergency cover. We are looking for high quality individuals capable of serving the needs of our customers and meeting the challenges of a dynamic and fast moving organisation.

 

If you wish more information or to discuss any of the positions outlined below please do not hesitate to contact us. To apply please email your CV and the role you wish to apply for to hr@corgihomeplan.co.uk

 

Both FULL-TIME and PART-TIME positions are available in our Dunfermline offices. Please see below for more information.



  • Head of Conduct & Compliance

    Where will I be working and what will I be doing?


    The CORGI office is based in Dunfermline.

    Reporting directly to the Managing Director, you will be a key member of the Senior Management team, and will have critical input into the broader operations of the business ensuring “Treating Customers Fairly” – our key business focus - is embedded into every aspect of the business.

    In this role you’ll support the business in achieving proportionate and effective monitoring of key conduct and compliance risks. You’ll develop the approach to, and lead delivery of, governance and
    oversight across the Group.

    With your regulatory and conduct expertise, extensive knowledge and experience, your key objective will be to support the Managing Director and Board in ensuring that effective oversight of
    conduct and compliance risk is deployed across the Group.


    In this role you will be responsible for:

    • designing and delivering thematic reviews of all business areas and end to end processes to assess the effectiveness of risk management, undertaking assurance to monitor the efficiency and effectiveness of key controls across the Group;
    • delivering Compliance reviews and monitoring activity, consulting with senior stakeholders to agree solutions to identified gaps in conduct and compliance risk management;
    • reporting on Compliance review and monitoring activity objectively, openly, and in a way that promotes positive working relationships;
    • refining and executing the risk based monitoring plan; providing oversight of BAU and major change programmes;
    • ensuring that the Conduct and Compliance Monitoring Plan is executed, overseeing both BAU and change programmes, liaising with key stakeholders to communicate review findings and influencing the business to prioritise conduct and compliance actions;
    • carry out regular reviews of functions, ensuring that adequate controls are in place;
    • ensure delivery of appropriate management information and analysis to the Board on the quality of oversight activities; and,
    • analyse MI and reports and work with the relevant Group stakeholders and third parties to identify appropriate courses of action.


    The ideal candidate will:

    • Have detailed and broad understanding of the regulatory requirements that apply to general insurance
    • Have an understanding of the FCA's conduct risk agenda and as such be able to confidently review and challenge business proposals considering the customer impact
    • Have a strong track record of experience working in Risk, ideally with experience of interaction with the regulator
    • Be well organised and able to prioritise workload in line with tight deadlines and work effectively under pressure
    • Be highly numerate, with excellent analytical and problem-solving skills and attention to detail.
    • Have excellent written and verbal communication skills, ability to communicate and challenge at all levels;
    • Have adaptability and the ability to operate in a fast moving, changing environment;
    • Have negotiation and influencing skills.

     

    Tell me a bit more about CORGI HomePlan

    CORGI HomePlan was set up in 2011 and now provides boiler and home emergency cover to over 145,000 customers, generating annual gross written premiums of over £30m. CORGI HomePlan are an appointed representative of Ambant Underwriting Services Limited. The plan is to move to becoming directly authorised by the FCA in 2018.

    CORGI HomePlan became a member of the OVO Group in May 2017 and is now on a new phase of its journey, with exciting ambitions to grow its customer base and service offering over the next 2 – 3 years.

    OVO is a proud, challenger brand that never settles for second best. We’re in the business of building a different kind of Energy Company, one where not only our customers benefit from better service and opportunity but our people do too. OVO was set up to always find a better way and challenge the status quo which is the same for CORGI HomePlan. We believe in simplicity, transparency and treating people and the planet fairly. But we also believe that attracting and keeping the best talent is key to our bright future, so that’s why our people will always get a chance to share in our success.

  • IT Support Analyst

    Shifts within core business hours 09:00 – 17:00 Monday – Friday which may be extended to support business demand.

    Where will I be working?

    Founded in 2009, OVO’s vision is to look beyond the traditional energy retail model and build a group of innovative companies that harness technology to unlock long term value for customers, and ultimately fuel human progress by providing abundant clean energy for everyone. We have grown exponentially and today the OVO Group has approx 1,000,000 customers.

    Central to the realisation of our vision is the transition from pure energy retail to asset backed service provision. As part of this strategy we are building capability in new areas, through organic and inorganic means. We see three business streams as being key to our future ambitions and as such we are shaping our organisational structure around these:

     

    1. Energy Retail: Owns the relationship with energy customers via a number of brands which look after customer research, proposition development, cross sales to energy customers and digital customer experience. These brands are supported by a number of platforms, including Trading and Settlements and off line Customer Services teams

     

    1. Energy Technical Products: Manage energy asset strategy - including Electric Vehicles and Energy Storage - and developing partnerships and customer propositions in conjunction with Energy Retail and other partners. Supported by vNET platform (formally V Charge a recent acquisition)

     

    1. Domestic Engineering: Owns the relationship with service customers and engineers - primarily via the CORGI brand - looking after the customer research and proposition development for installation, maintenance and insurance of smart home products such as smart boilers, thermostats, heating systems and smart meters. Supported by a network of over 5,000 engineers.

     

    In May 2017, OVO Group acquired two businesses - CORGI HomePlan and CORGI HomeHeat. The CORGI HomePlan business provides home services insurance and maintenance (including boiler central heating, plumbing, drains and electrics) to approx 160,000 customers in the UK, whilst CORGI HomeHeat has just been established a digital route to market for boiler and smart home product sales.

    The team of over 100 in head office provide management, services and support whilst the associated network of over 5,000 Gas Safe registered engineers are available 24/7 for emergency cover as well as routine servicing of home services.

     

    What will I be doing?

    • Provide 1st & 2nd line support for all IT related issues during Corgi’s office hours
    • Prioritise support tickets based on business impact and urgency, utilising ticket management system & setting clear expectations with users
    • Administrating and supporting key business critical applications, adhering to Corgi’s new starter and leaver process and IT Information Security Policy
    • Work towards operational Service Levels ensuring response and resolution times meet Service Standards set by Corgi
    • Proactive identification of recurring faults, and ensuring a complete resolution is put in place to prevent further incidents, following strong problem management practices
    • Follow IT support processes; Incident, Problem, Change and Configuration management; logging tickets correctly, meeting agreed SLAs and ensuring an exceptional level of support is provided
    • Manage Corgi’s IT assets and be responsible for configuration management
    • Work with suppliers to deliver problem resolutions in line with agreed plan and priority

     

    That sounds super exciting, but… Do I have what it takes?

    Ideally, you will have...

    • Experience of working as an IT support analyst within a dynamic environment
    • Excellent educational background, with good “A” levels
    • Service Management/Helpdesk software knowledge
    • The ability to time manage and prioritise workload effectively
    • Excellent configuration/troubleshooting, analytical and diagnostic skills
    • The aptitude to go that extra mile for your customer
    • Understanding of technical interdependencies between the "end user" device and the underpinning infrastructure
    • Good knowledge of "end user" and desktop hardware computing including Microsoft, Contact Centre and CRM applications
    • Good knowledge and experience of Infrastructure both data and voice technologies (MPLS, VLAN, VPN, Terminal Services, Firewalls, ISDN, SIP, VMWare, remote hosting,)
    • Good knowledge and experience of file and print technologies, Microsoft Active Directory, Group Policy and Windows technologies
    • Experience with IP Telephony/VOIP services

    Desirable:

    • ITIL and Service Management knowledge
    • Experience/knowledge of Agile methodology
  • Software Engineering Manager

    Where will I be working?

    Founded in 2009, OVO was established with the clear vision of building an energy business centered around delivering simple, sustainable customer propositions with great customer service, underpinned by a strong technology ethos that is central to everything we do. We have grown exponentially since then and today OVO Energy has almost 700,000 customers.

    Central to the growth of our business is the transition from pure energy retail to asset backed service provision. As part of this strategy we are building capability in new areas, through organic and inorganic means. OVO has recently acquired CORGI HomePlan.

    For over 40 years as the former national gas regulator CORGI stood for safety and reliability. Today, CORGI operates as CORGI Services Limited (CSL) and is the fund-raising arm of The Gas Safety Trust – a registered charity. Currently the CORGI brand is licensed for use by a carefully selected range of businesses, including Insurance, Certification, Van Sales, Warranties, Underfloor Heating, Telecoms, Controls, Technical Services and industry-related product lines. CORGI HomePlan was launched to provide expert assistance in central heating, breakdowns, scheduled servicing and general home emergencies.

    The CORGI HomePlan business provides home services insurance and servicing (including boiler central heating, plumbing, drains and electrics) to approx 150,000 customers in the UK.

    The team of over 100 in head office provide services and support whilst the associated network of over 5,000 Gas Safe registered engineers are available 24/7 for emergency cover as well as routine servicing of home services.

    That sounds great! What will I be doing?

    • Lead a team of engineers who create and improve applications to help support our business growth.
    • Deliver both hands on technical work and team management.
    • Motivate and support team members to perform at their best.
    • Be an agile enthusiast and help teams constantly improve and refine their working practices.
    • Remove blockers and impediments to Engineering teams performance and enjoyment.
    • Facilitate and manage the professional development and learning opportunities for your team members.
    • Responsible for any hiring and ensuring we bring in the best talent.
    • Support and facilitate cross-team collaboration and coordination across the group.

     

    That sounds super exciting… Do I have what it takes?

    • 5+ years of a strong software engineering background across numerous technologies, we’re using .net so hands on experience there is a plus.
    • Comfortable with both high level system design and design patterns at a code level.
    • Strong line management experience/people management experience.
    • Experience working in an Agile environment.
    • Experience working in a CI / CD environment.
    • Knowledgeable on test automation and testing strategies.
    • You’ll have excellent collaboration and communication skills, we’re looking for great team players.

     

  • Technical Support Advisor

    We are currently looking for technically minded individuals to join our technical troubleshooting team.

     

    We can offer you an exciting new career if:

    • You have experience working at a helpdesk within either a plumbing or engineering field with a technical, mechanical, electronic background

    • You are looking to come off the tools and the time is right for a new challenge

    • You have the technical support knowledge and troubleshooting skills to be able to identify and resolve our customer issues.

    • You want an opportunity to make a great impression, get noticed and make a difference

    Both full-time AND part-time positions are available. For more information or to apply please email your CV referencing the role you wish to apply for to hr@corgihomeplan.co.uk

  • Sales Advisor

    If you have a proven track record of success in customer focused telesales or face to face targeted sales we want to hear from you.

    We can offer you an exciting new opportunity if:

    • You are looking for a new challenge and an exciting career opportunity

    • You have the experience required to operate in a fast paced and target driven environment

    • You are a natural communicator with a confident telephone manner

    Both full-time AND part-time positions are available. For more information or to apply please email your CV referencing the role you wish to apply for to hr@corgihomeplan.co.uk

  • Customer Service Advisor

    If you have a history in customer service we are looking for people like you to join our existing team.

    We can offer you a fantastic opportunity in a great working environment if:

    • you enjoying providing excellent customer service

    • you are natural communicator with a confident telephone manner

    • you have a knowledge and understanding of complaint resolution

    Both full-time AND part-time positions are available. For more information or to apply please email your CV referencing the role you wish to apply for to hr@corgihomeplan.co.uk

Careers

What our customers say...